Closing Date: 29 July 2024
Location: Gauteng Roodepoort
Introduction
To guarantee the shop’s efficient operation and service excellence, lead and direct the store operations team to accomplish sales, profit, and compliance targets, resulting in a competitive edge for the brand.
Job Description:
Job Objectives:
- To ensure the store’s financial success by driving and optimizing sales, tracking daily targets, weekly and monthly sales strategies, and proactively taking appropriate action as needed.
- To effectively manage and oversee all store operational activities, such as costs, inventory management, shrinkage, general housekeeping, and administration.
- To successfully manage the in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are met and the store’s appearance is consistent with the brand image.
- To assure competent and motivated workers through effective selection, leadership, management, and ongoing development, in order to increase capacity and competence to meet current and future business demands.
To ensure that each department is completely and appropriately filled, employees must be scheduled in accordance with the Group’s labor policy and the corresponding labour model.
To ensure that all administrative obligations are fulfilled efficiently, including weekly time and attendance and employee record completion and submission to HR.
To implement customer service programs in-store and take corrective action that results in a positive customer experience, increases customer loyalty, and meets club card participation targets.
To establish and maintain effective working relationships with appropriate stakeholders (center managers, suppliers, and DCs) in order to meet company objectives and optimize opportunities.
To ensure that each department is completely and appropriately filled, employees must be scheduled in accordance with the Group’s labor policy and the corresponding labour model.
To ensure that all administrative obligations are fulfilled efficiently, including weekly time and attendance and employee record completion and submission to HR.
To implement customer service programs in-store and take corrective action that results in a positive customer experience, increases customer loyalty, and meets club card participation targets.
To establish and maintain effective working relationships with appropriate stakeholders (center managers, suppliers, and DCs) in order to meet company objectives and optimize opportunities.
Knowledge:
- A thorough understanding and application of financial management principles
- Strong retail/FMCG background with understanding of merchandising and promotion principles.
- Understanding of stock, cost, risk, and compliance management techniques.
- Expertise in providing excellent customer service and understanding labor laws and IR procedures.
- Knowledge of competency-based interviews
Skills:
- Good managerial skills
- Results and target-oriented
- Planning and organizing skills
- Demonstrates problem-solving abilities and a strong client orientation.
- Effective communication skills
- Computer literacy
Strong financial knowledge
Essential Competencies:
- Responsibilities include leadership, supervision, and planning/organization.
- Providing Results and Meeting Customer Expectations
Desirable Competencies:
- Entrepreneurial and Commercial Thinking
- Making a decision and initiating action
- Working with others
- Analyzing and coping with pressure and setbacks.
Minimum Requirements
Experience:
- Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
- Extensive people management experience of a large and diverse workforce
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Education:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)
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