Closing Date: 22 July 2024
Location: Gauteng, Vereeniging
Job Description
Isuzu Vereeniging currently has an opening for an Administrator: Service Advisor (Non-Technical).
The role’s objective is to provide prompt and quality assistance to customers in the areas of vehicle service, repair, and maintenance, working as a liaison between the technical team and the customer to guarantee cost-effective repairs and quality service are given.
The Service Advisor estimates the cost of repairs and normal maintenance, identifies the services required, predicts the completion time, and maintains constant communication with the customer during the repair process.
Specific Role Responsibilities
If a candidate is invited to an interview, the specifics of the positions will be discussed.
Specific Role Responsibilities A service advisor's responsibilities include the following tasks:
- Receive customers in a professional and polite manner to make them feel valued.
- Liaise and interact with consumers carefully to fully grasp and comprehend their service requirements.
- Prepare service estimates, sell normal maintenance/repair services, and follow up on service and customer inquiries.
- Interact and communicate effectively with clients, explaining service information in a clear and acceptable manner and involving Service Technicians as needed.
- Increase client awareness of all products and services available.
- Create collaborative internal and external collaborations to accelerate service delivery.
- Set appointments, answer phones, and handle inquiries.
- Assist with the arrangement of alternate modes of transportation, such as car rentals and shuttle services.
- Maintain high standards for departmental administration, including service sheets, invoicing, job cards, warranty claims, authorization, and so on.
- Maintain a customer database with contact details and information.
- Assist the dealership in meeting and maintaining industry standards for process efficiency and service excellence.
- Create and sustain high levels of client satisfaction and loyalty to secure repeat business.
- Ensure that client complaints are effectively managed using the applicable CRM system(s).
- Maintain and expand your own unique knowledge base to be current and relevant.
- Attend regular team meetings to share and receive feedback in the pursuit of continuous development.
- Attend all required OEM training courses, as well as any additional developmental training opportunities that have been assigned.
Qualifications and Experience
Requirements for this position include:
- A Matric certifcate
- A valid, unendorsed driver’s license with the ability to drive safely.
- Computer literate.
- Understanding dealership policies and processes is vital.
- Understanding of the competitive automotive industry.
- Demonstrated basic math skills (numeracy) Experience with relevant operating systems preferred.
- Experience with Isuzu brand will be beneficial.
Skills and Personal Attributes
Minimum requirements:
- Highly driven, enthusiastic, and capable of maintaining a good attitude.
Ethical - They must gain a complete understanding of the automobiles they work with, including not just technical specifications but also information on the manufacturer’s warranty, dealership services, OEM updates, and so on.
- Eager to participate in continuing training opportunities provided by the organization and OEM for development objectives and/or to stay current on product or system updates.
- A team player.
- Reliable
- Results-driven and customer-oriented
If your application is shortlisted, you will be contacted for an interview and/or psychometric assessment. If you haven’t received an invitation to an interview by July 24, 2024, consider your application unsuccessful.
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