Location: Wolwehoek
Closing Date: 17 July 2024
Role Purpose:
- Provide excellent customer service and promote a positive business image.
- Handle all difficulties within the scope of your responsibilities.
Required Qualification:
A minimum of Matric/Grade 12 and a related certificate or tertiary qualification would be preferred.
Required Experience:
2–3 years of relevant experience in a similar job.
Required Knowledge and Skills
Behavior Standards
- Be outstanding at the fundamentals.
- Face the unpleasant facts.
- Break the silos.
- Be inquisitive and challenge change.
Knowledge
- Excel
- Microsoft Office
- Capable of operating a wide range of internal and external telephone and communication systems.
Skills
- Excellent interpersonal and communication abilities.
- Precise attention to detail and ability to multitask.
- When dealing with clients/customers/staff, exercise diplomacy.
Attributes
- Excellent telephone skills.
- Strong technological and office skills.
- A clear and attractive voice.
Key duties:
Switchboard/Receptionist/Visitors
- Switchboard/Receptionist/Visitors
- Answer all calls professionally.
- Answer the phone within the first five rings.
- Assist in maintaining the reception area clean and orderly.
- Ensure that visitors are attended to by workers and do not roam the offices unaccompanied.
- Always follow all company regulations and procedures.
- Follow the instructions provided by the management team.
- Project and event planning / coordination (Do-more)
Overnight express bags or parcels
- Ensure that any overnight bags or parcels are signed and handed over to the administrative department.
- Ensuring that all signed documents are received.
- Assist in making overnight bags for customers/depots when on leave or sick.
Key performance indicators (KPIs) will be tracked.
- Complying with company policies and practices
- Always remain alert and vigilant.
- Maintain a strict professional demeanor at all times.
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