Main Purpose:
Responsible for supporting clients and fulfilling specified milestones in order to provide the highest possible level of customer service.
Line Manager: Store Manager
Job Specification:
Key Performance Areas:
- Cash control
Perform a cash desk function.
Daily cash control and banking systems ensure zero cash variations.
Manual transactions are accurately recorded. - Stock Control
Stock management techniques are followed everyday.
Customers’ orders are followed up.
Weekly stock counts are done accurately.
Storeroom department is in good condition.
The shoe pairing exercise is conducted weekly. - Customer Service:
Offer exceptional client service.
Internal and external customer connection building
Maintain positive customer interactions
Product knowledge
Minimum Requirements:
Experience:
- Minimum 1 years’ retail experience
Qualifications:
- Complete Matric/Grade 12
Additional requirements:
- Retail administration disciplines.
- Stock and cash management
- Product knowledge
- Sales knowledge and capabilities
- Knowledge and comprehension of policies and procedures related to the cash desk, stockroom, administration, and all other relevant policies.
- Numerical ability
Competencies:
- Minimising Risk
- Meeting Deadlines
- Planning & Organising
- Thinking Analytically
- Building Relationships
- Attention to Detail
- Understanding Others
- Influencing Others